How to Reset Your Password

If you can’t sign in or you’ve forgotten your password, you can reset it using the “Forgot password?” link on the sign-in page.

Reset your password

1. Go to the Sign in page.
2. Select Forgot password?
3. Enter the email address associated with your account, then click Send reset link.
4. Check your inbox for an email with the subject Reset your password.
   • If you don’t see it within a few minutes, check your Spam/Junk folder.
5. Open the email and select Reset password.
6. Create a new password, then select Save.
7. Return to the sign-in page and log in with your new password.

If you didn’t receive the reset email

Try the following:

• Confirm you entered the correct email address (the one you use to sign in).
• Wait 5–10 minutes and request a new reset link.
• Check whether your mailbox is filtering automated messages (Spam/Junk, Promotions, Focused Inbox, etc.).
• If you’re using a work email, ask your IT team to allow emails from our domain.

Common issues

The reset link expired

Password reset links expire for security reasons. If your link no longer works, request a new one from the sign-in page.

I no longer have access to the email address on my account

If you can’t access the inbox tied to your account, contact Support so we can help verify your identity and update your email address.

Still need help?

Submit a request and include:

• The email address you’re trying to use (or the domain, if you prefer not to share the full address)
• The approximate time you requested the reset
• Any error message you’re seeing (a screenshot helps)